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We have a very clear returns policy. Our inspection period is 15 days, starting with the day you have received the stone. If by any chance u find our product is not matching to what it is shown and describe then return it and we will refund your payment. It is that simple! No exceptions. No discussions. No delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates, free gifts, etc. Shipping charges and payment gateway processing fees are not refundable (normally $20 for international shipping)
Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show or present any stone better than it actually is. A returned stone is bad news for us. Therefore we do everything to ensure that what you see is what you get. At the end of the day, every return raises our cost, which is in nobody's interest.
All good/products confirmed as recieved in satisfactory condition by buyer,and in future if buyer wants to return stone for any reason anytime we buy them back with 70% purchased value credit to buy replacment/new stone
Kindly contact us by email or phone for return instructions or if you have any questions regarding our returns policy.
GEMSTONE ONCE SET IN A RING/PENDENT/JEWELLERY CANNOT BE RETURNED/REPLACE/EXCHANGE, WE CAN ONLY BUY IT BACK WITH 70% BUY BACK VALUE ON ANY DISCREMINARY OR NON SATISFACTION
Refund Policy For Diamond Jewellery
Each piece of diamond jewellery is custom as per customers order in 5 working days and hence slight variation in gold and diamond weight is possible on order maked any excess price difference shall be immediately refunded
For diamond jewellery we provide life time free reparing services for any manufacturing defect
I want the gemstone I purchased mounted in a piece of jewelry before it is shipped. What do I do?
If you would like the gemstone(s) you purchased mounted in any form of jewelry, please send us an email, or mention the same in order comments while placing your order, and we will get back to you by email to take it forward. Normally, it takes a week to 10 days for a piece of jewelry to complete.
Important Note on the US Embargo against Burmese Rubies applicable to customers from the United States:
In accordance with the provisions of the "Burmese Jade Act of 2008" of the US Government, we cannot ship Burmese-Origin Rubies to the United States. Please note that this restriction applies specifically to Burmese Rubies. Customers in the US can still buy all other gemstones, including other gemstones and rubies from any other country except Burma. This restriction only applies to customers having their shipping address in the US.
Free shipping applicable for all orders shipped within india
Free international shipping on custom made and on high value order over $3000